Many expats rent a home in the Netherlands through a real estate agent or mediation agency. In addition to the rent and deposit, they often have to pay additional costs, such as “administration costs”, “contract costs” or even “brokerage costs”. But beware: a large part of these costs are illegal.
The tenancy law lawyers of Arslan Advocaten explain which costs you do and do not have to pay and how you can reclaim unduly paid costs.
How it works mediation agencies for expats?
Expats often quickly look for a home and engage an agency.
The agency arranges a home and often charges high costs at the start.
Expats often sign and pay without knowing whether these costs are legal.
What costs can an agency charge?
✅ Permitted costs
Rent (basic rent and any service costs).
Deposit (normally 1 to 2 months' rent).
Any compensation for optional services that you have actually requested yourself (for example translation work).
❌ Prohibited costs
Intermediation costs as the agent for the landlord and tenant mediates.
Administration costs (such as file costs, contract costs).
Key money or “registration costs”.
Why expats often pay too much
Ignorance – expats do not know the Dutch rules.
Time pressure – due to the tight housing market, expats sign quickly.
Language threshold – contracts are often only in Dutch.
Practical examples
Expat in Amsterdam: paid € 1,500 mediation costs. The judge ruled that these costs were unjustified and had to be reimbursed.
Expats in The Hague: paid administration costs and contract costs of € 400. These were reclaimed.
International student in Utrecht: was charged a key fee. After legal action, this was declared unlawful.
Your rights as an expat
You do not have to pay prohibited costs.
You can reclaim unjustly paid costs up to 5 years later.
Expats have the same protection as Dutch tenants.
Checklist for expats at mediation agencies
📑 Always ask for a breakdown of all costs.
📉 Do not pay mediation costs if the agency also works for the landlord.
🧾 Keep invoices and proof of payment.
⚖️ Consult a lawyer to reclaim unduly paid costs.
Frequently Asked Questions (FAQ)
1. Can an estate agent charge mediation fees to an expat?
No, not if the estate agent also acts for the landlord.
2. Are administration or contract costs allowed?
No, they are almost always prohibited.
3. Can I get a refund of unjustly paid costs?
Yes, you can claim them back, even up to 5 years later.
4. Are expats more likely to be disadvantaged?
Yes, expats often pay too much because they do not know the rules.
Conclusion
Expats often pay unjustified mediation costs, administration costs or contract costs. These costs are prohibited and can be reclaimed.
The tenancy law lawyers of Arslan Advocaten help expats get their money back and protect them against abuse by real estate agents and mediation agencies.